Care & support
Ten minutes a year
A hardwax-oil finish is not a truce with the world — it is a surface you can renew yourself. Everything a piece needs is on this page, and refresh oil ships free for the first decade.
Daily care
- Wipe with a barely-damp cotton cloth, then dry. Nothing else is routine.
- Coasters under anything hot or wet. Resin tolerates 120°F sustained; espresso cups exceed that.
- No silicone polishes, no ammonia glass cleaner on the resin, no wax over hardwax oil.
Humidity & seasons
- Keep the room between 35–55% relative humidity. Slabs move; the base slots allow it.
- Keep pieces out of direct all-day sun. UV-stable resin still prefers shade, and so does walnut.
- In forced-air winters, run a humidifier in the room. A slab that drops below 30% RH for weeks will tell you about it.
Annual refresh
- Once a year, clean, then apply a thin coat of the hardwax oil we ship with every piece. Ten minutes, a cotton rag, buff off.
- Bar tables in commercial service: refresh every six months. We include a service card with intervals.
- Scratches in wood mostly disappear under a refresh coat. Scratches in resin can be wet-sanded — call us before you try.
The warranty, plainly
Ten years, structural: joinery, base, delamination, and the resin-to-wood bond. If a river ever lets go of its bank, we take the piece back to the studio and make it right.
It does not cover surface wear, sun-fade from all-day exposure, or humidity outside 30–60% RH. Those are the room’s responsibilities, and the care card that ships in every crate says so in the same words.
Warranty term · 10 years structural
Shipping & commissions
Asked often
How does shipping work?
Every piece ships white-glove: blanket-wrapped, crated, carried to the room, base bolted, leveled, packaging removed. Continental US delivery is included in the price. Alaska, Hawaii, and international are quoted at deposit.
What does the 50% deposit cover?
The deposit reserves your build slot and the specific slab. We photograph and send the raw slab for approval before the first cut. The balance is due when the piece is finished and photographed, before crating.
What is the lead time right now?
Currently 8–14 weeks depending on the line and cure schedule. River tables run longest — a deep pour cures in thirds and will not be rushed.
Can I change the resin tint on a piece?
Yes, within the studio set — Glacier Teal, Tannin Amber, Deepwater, or Clear. We tint per pour, so any slab can carry any of the four. Custom colors outside the set are a conversation, not a checkbox.
What does the warranty cover?
Ten years, structural: joinery, base, delamination, resin-to-wood bond. It does not cover surface wear, sun-fade from all-day exposure, or humidity swings outside 30–60% RH. Refresh oil is on us for the first decade — write and we ship it.
Do you take commissions outside the standing forms?
A few each year. Desks, conference tables, and counters are familiar territory. Send dimensions and the room; if a slab in the racks wants the job, we will say so.